February 4, 2020 X Customer Deborah
I took a supervisor call yesterday and it was about an old lady whose data aren't working. Deborah was her name and she's 69 years old. I verified her account, nothing much about it data and features are all added, her plan is basic. I placed the call on hold and checked the usage of personal hotspot device. That's when I found out the answer for her concern. She overused and exceeded the usage of the data allotment. I told her what I have found out through our system and she responds abruptly. She already understands what is happening yet still insist and asks if I can have it refresh for her. I was transparent and told her that there's no other way I can help her out. She really needs to wait until the next billing cycle will refresh by itself since it's system generated. And that's not actually the case, nothing to do with her data because the billing cycle will restart tomorrow which is the good thing. The case is that before th